Australia
Articles:
How do I submit a repair or warranty request?
If you’ve been having trouble with your dot Board and haven’t had any success with the usual troubleshooting steps, then you...How do I look after my batteries?
Your dot Board is powered by modular battery packs that contain highly reliable lithium-ion cells. This technology makes them durable and...Can I fly or travel by air with my dot Board?
In most cases, you absolutely can travel by air with your dot Board. But there are a few things you should...Why is my dot Board not connecting with my dot Remote?
You’ve got your dot Board and dot Remote charged up, and everything should be working fine – but they don’t seem...Why is my dot Remote showing ‘Wet Motor’?
A wet motor notification will appear when your dot Hub motors detect moisture inside their casings. This will typically only happen...Why am I getting ‘Hot Motor’ notifications?
The dot Hub Motor is a powerful bit of technology – a single motor is enough to carry most riders up...How many dot Batteries do I need?
Want to know how many dot Batteries you need to suit the way your ride? The good news is that you...How long will my dot Board take to charge?
Wondering how long you can expect your dot Board to charge? Because dot Boards feature a modular design that allows you...Why is my dot Board not charging?
If your board is functional, but not taking a charge as it should, the first thing to check is that the...How do I know my dot Board is charging?
Next to the charging port on your dot Board is an LED light. This light will show different colours and flashing...Why is my dot Board unresponsive?
You’ve tried to turn your board on – but nothing is happening. No flashing lights in the charging port when charging,...Safe Disposal of the Battery and Product
This product should be recycled at the end of its useful life. The battery module must be removed from the product...
